Terms of Service

Last updated: July 18, 2026

These terms are an agreement between you (the business subscribing to Kello) and NextWave Tech Inc., operating as Kello ("we", "us"). By creating a Kello account — including by text message — you agree to them. We've written them in plain language on purpose.

1. What Kello is

Kello is an AI-powered receptionist service. It answers phone calls and text messages to your Kello number on behalf of your business: it can answer questions from information you provide, book and manage appointments, take messages, send texts (confirmations, reminders, summaries), and — if you enable payments — send invoices and collect payments from your customers.

Kello is artificial intelligence, and AI can make mistakes. Like a human receptionist — but in its own ways — Kello can occasionally mishear a caller, misunderstand a request, or give an answer that isn't right. We build in safeguards: it only answers from the business facts you give it, it confirms bookings by text, it flags answers it wasn't sure about in your call summaries, and it hands difficult calls to you. But you should not rely on Kello for anything where a mistake would cause serious harm, and you should review your call summaries. By using Kello you accept that occasional AI errors are part of the service.

2. Not for emergencies

Kello numbers are not a replacement for emergency services and cannot place 911 calls for you or your callers. Do not present your Kello number as an emergency line. If a caller has an emergency, they should hang up and dial 911.

3. Your responsibilities

Accurate information. Kello answers from what you tell it (hours, prices, services). Keeping that information current is your job — it's as easy as sending a text.
Your customers. You're responsible for how your business uses Kello with your customers, including complying with laws that apply to your industry and communications (for example Canada's anti-spam law, CASL). Kello sends only transactional messages on your behalf — confirmations, reminders, replies, invoices — and honors opt-out keywords like STOP.
Call recording & transcription notice. Calls answered by Kello are transcribed (and may be recorded) to provide the service — to make bookings, summaries, and quality checks possible. You are responsible for any notice to your callers that your jurisdiction or industry requires.
Your account. Your account is tied to your phone number. Keep your phone secure; instructions texted from your number are treated as yours.

4. Plans, minutes and billing

Plans are billed monthly in Canadian dollars via Stripe. Each plan includes a monthly allotment of answered-call minutes; calls are rounded up to the next minute.
If you use more than your included minutes, the extra minutes are billed at your plan's per-minute overage rate on your next invoice. We never cut off a call in progress.
Unused included minutes don't roll over.
If you use Kello to collect payments from your customers, payments are processed by Stripe into your own Stripe account; Kello charges a small platform fee (currently 1.5% of the invoice) in addition to Stripe's own processing fees. Payouts, refunds, and chargebacks for your customer payments are between you, your customer, and Stripe.
You can cancel anytime (just text Kello); your plan runs to the end of the paid period. Fees already paid are non-refundable except where the law requires otherwise.
Prices may change; we'll give you at least 30 days' notice by text before a price change affects you.

5. Phone numbers

Your Kello number is provisioned for your use while your account is active. Numbers remain part of Kello's carrier account; if you cancel, we'll cooperate with a port-out request where the carrier supports it.

6. Acceptable use

Don't use Kello for anything unlawful, deceptive, or harmful — including spam, harassment, or impersonating another business. We can suspend accounts that do, or that put the platform's phone numbers and carrier relationships at risk.

7. Availability

We work hard to keep Kello answering around the clock, and we've built in failover: if our answering system is ever unreachable, incoming calls are forwarded to your own phone rather than ringing out. Still, no phone or AI service can promise 100% uptime, and Kello is provided "as is" without warranties of uninterrupted or error-free operation.

8. Limitation of liability

To the maximum extent the law allows: Kello's total liability for any claim arising out of the service is limited to the fees you paid us in the three (3) months before the event giving rise to the claim. We are not liable for indirect or consequential losses — including lost profits, lost bookings, or missed opportunities — whether arising from AI errors, missed or dropped calls, message delivery failures, or third-party outages (carriers, AI providers, payment processors). Nothing in these terms limits liability that cannot be limited under applicable law.

9. Ending things

You can close your account anytime by texting Kello. We can suspend or close accounts for breach of these terms with notice where practical. On closure we stop answering your number and handle your data as described in our Privacy Policy.

10. Changes and contact

If we change these terms materially, we'll text you before the change takes effect. These terms are governed by the laws of Alberta and the federal laws of Canada. Questions: hello@kello.ca.